DELIVERIES WITHIN AUSTRALIA
Deliveries within Australia will arrive within 1-3 business days after you receive your dispatch confirmation email. Every effort is made to have your items delivered within the specified windows. All of our parcels require a signature upon delivery so please provide a delivery address that will be attended between 9am-5pm; please note, we cannot deliver to australian post boxes.
If you are providing a business address for delivery, please specify the business name. In the case that no one is available to sign for the delivery, an attempted delivery card will be left and the parcel will be redirected to your local post office for pick up.
Once we have dispatched your order, you will receive a dispatch confirmation e-mail including the tracking details of your parcel. We use australia post express post for all our deliveries.
Domestic orders will incur a postage and handling fee of $15. Domestic orders over $500 include free shipping. All product prices indicated are in Australian dollar currency. All prices are GST inclusive.
We ship delivery duties unpaid (DDU), therefore any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. Please contact your local customs office for information on these prices, so you are not surprised by additional charges.
All orders are charged in AUD, all prices listed on the song for the mute online store are listed in AUD. international deliveries will be delivered within 10 days, unless the package is held up in customs. You will receive a confirmation email with your tracking number within 48 hours. All orders are shipped using dhl express and will arrive within 3-5 days of receiving your confirmation email.
International orders will incur a postage and handling fee of $30. International orders over $1000 include free shipping. All product prices indicated are in Australian dollar currency. All prices are GST inclusive.
Please read carefully our refunds and exchange policy. We will allow an exchange on full-priced items where:
The goods are in saleable condition, in their original packaging with all tags attached. The goods have not been washed, damaged or worn. You notify us to exchange within 7 days of receipt of goods. The original invoice as proof of purchase is provided. You may exchange your garment for any item of your choice (subject to availability). Shipping costs for exchange of goods is to be covered by the customer. We do not offer exchanges on sale goods.
We will provide you with a refund on full-priced items where:
The items are faulty (unless caused by you). The items received are different to the goods you have ordered. The items are in their original packaging with all tags attached and in saleable condition. The items have not been washed, damaged or worn. You notify us for a refund within 7 days of receipt. The original invoice as proof of purchase is provided.
We do not refund sale goods, unless deemed faulty. We do not refund for change of mind. Refunds will be made to the original purchaser’s credit card and will include shipping costs. We will pay for return shipping on any faulty items. Please keep in mind we always inspect and quality control our pieces before they are delivered to you door. All other return costs will be payed by you. Consider insurance as the item still belongs to you until we receive the return safely.
HOW TO REFUND/EXCHANGE
Email email@example.com within 7 days of receiving your order notifying us of the goods you have received and the reason you wish to exchange/refund. Please also include your customer order number. Once your refund/exchange has been approved we will send you an email with your return authorisation number (RA#).
Send your items to: Song for the Mute returns, 1 Glebe Street, Glebe, NSW 2037 Australia. All returns/exchanges must be sent using a trackable service (we recommend registered post) to ensure safe and documented delivery. We are not liable for any lost returned items. All items must be returned with an RA#, any items not containing an RA# will not be accepted and will be returned at your expense.
Once your goods have been received we will notify you via email.