Deliveries within australia
Deliveries within australia will arrive within 1-3 business days after you receive your dispatch confirmation email. every effort is made to have your items delivered within the specified windows. all of our parcels require a signature upon delivery so please provide a delivery address that will be attended between 9am-5pm; please note, we cannot deliver to australian post boxes.
If you are providing a business address for delivery, please specify the business name. in the case that no one is available to sign for the delivery, an attempted delivery card will be left and the parcel will be redirected to your local post office for pick up.
once we have dispatched your order, you will receive a dispatch confirmation e-mail including the tracking details of your parcel. we use australia post express post for all our deliveries.
domestic orders will incur a postage and handling fee of $15. domestic orders over $500 include free shipping. international orders will incur a postage and handling fee of $30. domestic orders over $1000 include free shipping. all product prices indicated are in australian dollar currency. all prices are gst inclusive.
we ship delivery duties unpaid (ddu), therefore any customs or import duties are charged once the parcel reaches its destination country. these charges must be paid by the recipient of the parcel. unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. please contact your local customs office for information on these prices, so you are not surprised by additional charges.
all orders are charged in aud, all prices listed on the song for the mute online store are listed in aud.
international deliveries will be delivered within 10 days, unless the package is held up in customs. you will receive a confirmation email with your tracking number within 48 hours. all orders are shipped using dhl express and will arrive within 3-5 days of receiving your confirmation email.